Phone: (585) 442-9272 | (800) 828-3548

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"My students throughout the country have been purchasing instruments from the String House for 25 years. Parents are thrilled with the quality of service as well as the value of their purchase. I love the individual attention given to each of my student's needs. At every level, students have the opportunity to choose from among several different types of instruments so it's possible for them to have the "just right" instrument. Many thanks to the Kanacks for bringing so many of my students into their family over the years!"

M. Diane Slone
Chair of Strings, Community Division
The Hartt School


How long does it take to rehair a bow?

The standard turn-around time for a bow rehair is 24-48 hours. This time period may be adjusted according to the number of rehairs waiting to be completed. Loaner bows are available upon request.

How often should I rehair my bow?

It is standard to rehair a bow every 6 months to a year; however this period may vary depending on the amount of use the bow gets.

Should I replace my strings?

Broken or false strings should not be used. Additionally, overused strings may start to sound dull, and should be changed to ensure optimum sound quality in your instrument. We are happy to check your strings for you here at the shop at no charge, or your teacher can suggest when the strings are in need of replacement. Please inquire about our string prices. The String House recommends washing your hands before you play to better preserve your strings.

I can’t turn my pegs, and am having trouble tuning my instrument.

Changes in humidity can make tuning difficult. It is best to try to limit these humidity changes as much as possible. The
String House recommends using a humidifier in the winter, and a dehumidifier or air conditioner in the summer. There are also adjustments that should be made to the pegs at the start of each new season.

**Please note that it is best to avoid home repairs. The String House is always glad to give you an estimate on repairs upon examination at no cost.

Call us at
(800) 828-3548